There is no formal education requirement for concierges, although some employers may prefer a certificate or degree in a hospitality-related field. Moreover, a majority of employers will offer on-the-job training.
A concierge acts as a local expert for guests at hotels. A good concierge can fulfill any request or answer any question that guests might have. If you want to become a concierge, only a high school diploma is required. Good communication skills and flexibility are a must as well as a thorough knowledge of the local area. Experience in tourism and service industries is also helpful when applying. If you are passionate and eager to work with others, you may find that being a concierge is the perfect job for you.
Some companies will ask that you have prior experience in hospitality or customer service. You could gain this experience by working in a hotel in another roles such as a porter. From there you can work your way up or apply internally for concierge positions.
As a concierge, you are in charge of greeting people coming and going from the hotel or apartment building where you work and helping them in any way possible. You may be asked to arrange transportation, make reservations, or recommend various activities in your city. You must be committed to excellence in customer service and address any complaints and concerns guests or residents may have. A concierge should be friendly, easy to talk to, and professional at all times.
To become a concierge, you do not need to meet any specific educational requirements beyond a high school diploma, but concierges need exceptional people skills and should be great conversationalists. Community colleges offer classes in hospitality that may be helpful. As a concierge, you likely make the first impression on guests or residents and so you must be friendly, professional, and hospitable. You should also know a lot about the city in which you work to help with transportation questions and recommendations for restaurants and entertainment.
Concierges are hired for various types of hotels and resorts as well as apartment buildings and even yacht companies. As a concierge, you will usually work near or at the front desk of the hotel or apartment building, welcoming patrons or residents and discerning any needs they have. All-inclusive resorts and large vacation resorts utilize concierges to help guests understand all of the options available to them during their stay. Urban hotels may use concierges to help guests decide which options for dining and entertainment will best suit them and which tourist attractions are worth experiencing.
According to the Bureau of Labor Statistics, lodging manager jobs will experience significant growth in the near future and the need for concierges will likely follow suit. The BLS projects a 6% increase in demand for lodging manager jobs between 2016 and 2026 and a 9% increase for receptionist careers in general over the same period, so concierge jobs should experience similar growth. This rate is at or above the national average for all careers.
We are looking for an experienced and reliable concierge to join our company. You'll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. The concierge is a key part of making the stay or travel of our guests memorable, so our concierge must be friendly and knowledgeable about our organization.
A concierge assists customers to make the most of their stay at a location by assisting them to book shows, make dining reservations, or even arranging transportation. They may also offer advice on things to do in the area, places to eat, and the best way to get around. They are mostly found at nice hotels or resorts as their service is especially helpful for people traveling from out of town.
On a daily basis, a concierge would make reservations for guests, get tickets to events occurring in the area, and give vital information to tourists about must see locations, tours, dining hot spots, nightlife, and popular shows. They may also get unusual requests that may take some research. A concierge can also be helpful because of their connections with other businesses in the area. Sometimes, a concierge can secure a hard to get a reservation at a restaurant or show.
A concierge would have exceptional customer service skills and must be an active listener. This would help them determine the best recommendations for individual customer needs. Along with communicating with customers in person, they would also be expected to assist guests over the phone.
Another option for going to a concierge medicine physician job is to convert your own or your independent, multi-physician practice to a concierge medicine model. This might seem like the most straightforward of your options, but it is not the simplest.
In the concierge medicine world, merging or selling your practice likely happens either in an established market between existing concierge medicine practices or as a means for an existing concierge practice to expand into a new market.
Only after the official ink is dry does the transition actually begin. Merging your practice with a concierge practice might require a full rebrand with a new name, a new website, or a new office location.
At PartnerMD, we most often deal with physicians looking to join our practice. They are either already concierge doctors looking for a better opportunity, or they are traditional primary care doctors fed up with the current system.
The most misinterpreted part of a concierge is probably its pronunciation. Let's get it right once and for all. Kon. See. Erhzh. We often associate the role of a concierge with the person holding the car door, greeting us, and getting our luggage at a hotel. But the modern-day concierge has also extended their services to being a personal butler, taking care of travel arrangements, dinner reservations, and, in rare cases, grocery shopping. Think of a more multi-tasking and independent version of Alfred from Batman. Daily, a concierge is involved in tasks such as welcoming clients during entry and exit to a building, providing information assistance to guests, organizing resident transportations, and making actionable recommendations for the nearby premises. Besides that, they also attend to customer complaints, answer calls, assisting with your belongings, and helping schedule events. Employers require a concierge to have a minimum of a high school diploma or G.E.D equivalent. This role earns, on average, $14 per hour and suits individuals who have excellent customer service.
There are certain skills that many concierges have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, integrity and interpersonal skills.
If you're interested in becoming a concierge, one of the first things to consider is how much education you need. We've determined that 49.1% of concierges have a bachelor's degree. In terms of higher education levels, we found that 3.8% of concierges have master's degrees. Even though most concierges have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a concierge can determine their career goals through the career progression. For example, they could start out with a role such as certified nursing assistant, progress to a title such as team leader and then eventually end up with the title assistant general manager.
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.4% of concierges listed reservations on their resume, but soft skills such as communication skills and integrity are important as well.
Some places are better than others when it comes to starting a career as a concierge. The best states for people in this position are California, New York, Washington, and Nevada. Concierges make the most in California with an average salary of $42,934. Whereas in New York and Washington, they would average $37,194 and $36,474, respectively. While concierges would only make an average of $35,974 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ concierges and discovered their number of concierge opportunities and average salary. Through our research, we concluded that Apple was the best, especially with an average salary of $34,724. The Walt Disney Company follows up with an average salary of $35,418, and then comes Marriott International with an average of $37,317. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a concierge. The employers include Ingenesis Group, Conexess Group, and COLLEGE OF SOUTHERN MARYLAND
A personal concierge service runs on the most basic of premises. People want things done but don't have the time to do them. But they're happy to pay someone to take care of their business efficiently and with a touch of class. Why not let that someone be you? 2b1af7f3a8